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Most Common DoorDash Issues And Solutions

One of the many benefits of living in the twenty-first century is being able to get food delivered right to your door.

You can also order your favourite meals from eateries that don’t typically deliver using DoorDash.

Despite how great the top food delivery service in the US is, there are still issues with it.

Nine typical DoorDash issues will be covered in this article along with solutions.

What Common Issues Do People Have With DoorDash?

The following are a few of the most frequent issues people encounter when using DoorDash:

Missing or Incorrect Items

You might occasionally receive an incorrect order or a missing item from your order.

In addition to being extremely frustrating, this can utterly ruin your meal.

No order was received

One of the most frustrating experiences with DoorDash is when you placed an order but never received it.

This can happen for various reasons, such as the restaurant not receiving the order, the driver getting lost, or traffic delays.

Whichever the reason, not receiving your order is a major inconvenience and one that DoorDash clients should not have to deal with.

Order Issues

It should be simple to place an order.

But occasionally, it can be anything but.

There have been complaints about problems with the DoorDash website and app, including the inability to checkout or add items to a shopping cart.

This issue not only aggravates the customer but also costs DoorDash business.

DoorDash App Not Working

There have been numerous reports of either a complete or partial outage of the DoorDash mobile app.

If you’re trying to place an order but can’t access the app, this can be a serious issue.

Even worse, some customers claim that order cancellations were caused by problems with mobile apps.

doordash issue

Unauthorized Charges

Unauthorized charges on credit cards or debit cards have been reported by some DoorDash customers.

Due to the possibility of fraud or identity theft, this is a serious issue.

DoorDash is a well-known company, but incidents like these sow discord and jeopardise its standing.

Error Validating Basket

Errors with basket validation are another frequent issue with DoorDash.

These frequently occur when customers attempt to place an order but receive a message stating that their basket is invalid.

Particularly if you’re attempting to place a last-minute order, this can be very frustrating.

Additionally, you’ll have to go through the entire process again, which is a major inconvenience.

Messed Up Order

Additionally, customers have complained that their orders arrived in a mess.

This might take place if the food is improperly packed or is jostled during delivery.

Although it might not seem like a big deal, how the food is presented matters and can have an impact on your entire dining experience.

Cold Food Received

Getting cold food from DoorDash is another frequent problem.

This might occur if the restaurant doesn’t pack the food properly or if the driver takes too long to deliver the meal.

It’s a major inconvenience in either case because you’ll have to reheat your food or deal with having to eat cold food.

Dashers Stealing Food

Reports of food theft by DoorDash’s delivery drivers have to be dealt with.

This is a significant issue because it degrades the customer experience and presents a negative image of DoorDash.

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What Issues Do Dashers Face Frequently?

The people who deliver the food are known as dashers, and they also experience some difficulties.

The delivery person is frequently at the center of any problems that may arise because they serve as the liaison between the diner and the restaurant.

The following are some of the most frequent issues Dashers encounter:

App Down

When the DoorDash app is down, customers and dashers both experience issues.

Dashers may lose money if they are unable to see new orders when the app is down.

Since Dashers depend on the app to find new orders and make money, this is a serious issue.

Cannot Find Address

Finding the customer’s address is another frequent issue that Dashers run into.

Due to the time and money it costs, this can be a major inconvenience.

The DoorDash app incorrectly mapping the address is a major contributor to this issue.

This can be a major issue because it causes delays and increases the likelihood that the Dasher will get lost.

Doordash App

Canceled Orders

Dashers must also deal with frequently cancelled orders.

Customers occasionally change their minds and/or restaurants occasionally cancel orders because they are taking too long.

Whatever the reason, Dashers are severely inconvenienced when orders are cancelled because they frequently have to travel great distances only to discover that the order has been cancelled.

What Should You Do If Doordash Is Giving You Trouble?

Every company has issues, and DoorDash is no exception.

To address the concerns raised, however, the company has been working hard.

If you’re having issues with DoorDash, you can try the following:

DoorDash Phone Number

One of the quickest ways to solve your issue is by calling the DoorDash customer support team.

The customer service team is accessible every day of the week, around-the-clock.

Dial 855-431-0459 to reach the DoorDash customer service department by phone.

DoorDash Chat

The website’s chat feature is another way to get in touch with DoorDash customer service.

The chat feature is accessible every day of the week, round-the-clock.

Visit the DoorDash support page and select the “Chat With Us” link near the bottom of the page to use the chat feature.

Select “Chat With An Expert” after that.

What Solutions Are Possible?

The issues that have been brought up with DoorDash have a number of potential solutions.

The following are a few potential remedies:

Replacement Orders

If an order was misplaced during delivery or did not meet the customer’s requirements, DoorDash might offer to replace it.

In order to make up for the inconvenience, this solution is typically provided without charging the client.


In some cases, if a customer is unhappy with their order, a refund may be provided.

Unfortunately, depending on the circumstance, this solution is not always feasible.


DoorDash is a major player in the food delivery sector, but it is not without issues.

However, there are a number of feasible answers to the problems that have been brought up.

The issues brought up with DoorDash may be resolved using remedies like replacement orders, refunds, coupons and discounts, credit for future orders, changes to the delivery app, reporting a driver, raising a card dispute, and updating personal information.

A positive experience with DoorDash can be ensured by being aware of how to handle these typical issues.

Furthermore, view our article on how to remove a card from doordash for more information.

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